Services

Support

Our consulting services

Support

Benefit from our expert knowledge.

Upon request, we can provide technical and professional support for web applications for our software solutions. We serve both 1st level and 2nd level support. Benefit from our expertise and our project experience. On request, we will be happy to put together an individual offer for you.

Support services

Helpdesk / Hotline

Quick, straightforward support.

Our help desk will help you quickly and easily with any questions you may have about our software solutions.

You can reach our support team both by phone and email – reliably, competently and solution-oriented.

Questions & Answers on how to use Eureka

Software updates are made available for SenWEB at regular intervals, consisting of improvements and bug fixes. For these software updates it is necessary to lock the database for active operation.

On the EurekaPlus 2.0 login page you can use your user name to request a new password.

Legitimation in EurekaPlus 2.0 is used for identification purposes and is required for certain process steps (e.g. forwarding applications or reports for review).

The GDPR does apply to the use of EurekaPlus 2.0. To use the system, each user must agree to the terms of use, otherwise project processing is not possible.

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